01 · Scope
About this Privacy Policy
This Privacy Policy explains how ION Companies (“ION,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit the ION Companies website, contact us through the website, or otherwise interact with us in connection with the website (collectively, the “Site”).
This Policy is limited to the public Site. It does not govern information we process for a client under a master services agreement, statement of work, data processing agreement, or other client-specific terms. It also does not apply to products or websites operated by third parties, even when the Site links to them.
By using the Site, you acknowledge the practices described in this Policy. Where applicable law requires consent, we will request it separately.
02 · Collection
Information we collect
The information we collect depends on how you use the Site. The categories below reflect the Site’s current design and contact workflow.
Please do not submit sensitive information
The contact form is intended for ordinary business inquiries. Please do not include passwords, access credentials, payment-card information, Social Security numbers, health information, or confidential client data in the message field. If a project requires sensitive information, contact us first so we can agree on an appropriate method and written terms.
03 · Sources
Sources of information
We collect personal information from the following sources:
- Directly from you when you complete the contact form, email us, call us, or otherwise communicate with us.
- Automatically from your browser or device when you request a page or interact with security features on the Site.
- From service providers that support hosting, infrastructure, spam prevention, security, and business communications.
04 · Use
How we use information
We use personal information for the following business and operational purposes:
- to receive, evaluate, and respond to questions or project inquiries;
- to communicate with you and maintain records of those communications;
- to operate, maintain, troubleshoot, and improve the Site;
- to detect spam, fraud, abuse, security incidents, and other harmful activity;
- to enforce our terms and protect our rights, users, systems, and property;
- to comply with law, legal process, and lawful governmental requests; and
- for other purposes we explain when we collect the information or with your direction or consent.
Submitting an inquiry allows us to reply using the contact details you provide. It does not create a client relationship or obligate either party to enter into a project.
05 · Security screening
Spam and abuse prevention
The Site uses Google reCAPTCHA to help distinguish legitimate visitors from automated or abusive traffic. In connection with that service, Google may process technical and interaction data—including an IP address, browser or device signals, and a reCAPTCHA cookie—and return a token, action label, and risk score to ION.
We use those results to protect the Site and decide whether to accept a contact-form submission. If an automated security check prevents your message from being submitted, you can contact us directly at hello@ioncompanies.com or by phone. Additional information about the service is available in Google’s reCAPTCHA documentation.
06 · Disclosure
How we disclose information
We may disclose personal information in the following circumstances:
- Service providers. Our current production providers include Google Firebase Hosting; Cloud Functions for Firebase (Google Cloud Functions) used by the contact form; Google Cloud Storage used for website assets; Google Workspace and the Gmail API used to deliver inquiry emails; Google reCAPTCHA v3 used for spam and abuse prevention; and Google Cloud Logging to the extent enabled for hosting or functions.
- Professional advisers. We may provide relevant information to attorneys, accountants, insurers, and other advisers subject to appropriate duties of confidentiality.
- Legal and safety reasons. We may disclose information when we reasonably believe it is necessary to comply with law or legal process, respond to lawful requests, investigate misuse, or protect the rights, safety, and security of ION or others.
- Business transactions. Information may be reviewed or transferred in connection with a proposed or completed merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to applicable legal requirements.
- At your direction. We may disclose information when you direct us to do so or provide consent.
No sale or behavioral advertising
Based on the Site’s current operation, we do not sell personal information, rent personal information, or share it for cross-context behavioral advertising. We also do not use third-party advertising pixels on the Site. If those practices change, we will update this Policy and provide any legally required choices before applying the change.
08 · Retention
How long we keep information
We apply the following retention periods to information controlled by ION:
Legal holds and longer statutory or contractual requirements override these periods where applicable. When a retention period expires, we delete or de-identify the information, subject only to those exceptions and the backup cycle described above.
09 · Safeguards
How we protect information
We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include role-appropriate access controls, managed service-provider safeguards, spam and abuse screening, retention controls, and incident-response procedures.
No website, transmission, or storage system can be guaranteed completely secure. You are responsible for choosing an appropriate method when sending sensitive or confidential information and for notifying us promptly if you believe your interaction with the Site has been compromised.
10 · Your choices
Your privacy rights
ION provides one request method for all visitors. You may ask us to access, correct, or delete personal information associated with you, or raise a question about how we use it. The availability and scope of any particular right depend on applicable law, and lawful exceptions may apply.
To submit a request, email our dedicated privacy inbox at hello@ioncompanies.com. Describe the request and the relationship or inquiry that will help us locate the relevant records. We may ask for information reasonably necessary to verify your identity or authority, and we may deny or limit a request where permitted by law.
ION will consider and respond to privacy requests as required by applicable law and will not unlawfully discriminate against anyone for making a request. This United States and New York Policy does not include jurisdiction-specific addenda.
11 · Minors
Children’s privacy
The Site is intended for a general business audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.
12 · Other websites
Third-party sites and services
The Site may link to websites or services that ION does not operate. A link does not mean we control or endorse the third party’s privacy practices. Information you provide directly to a third party is governed by that party’s terms and privacy notice, and we encourage you to review them before providing personal information.
13 · Updates
Changes to this Policy
We may update this Privacy Policy to reflect changes in the Site, our practices, providers, or legal requirements. We will post the revised Policy on this page and update the effective date. If a change materially affects how we use personal information already collected, we will provide any additional notice or choice required by law.
14 · Contact
Questions or privacy requests
Questions and privacy requests can be directed to our dedicated privacy inbox or the contact information below:
ION Companies
P.O. Box 205
Great Bend, NY 13643-9998
Email: hello@ioncompanies.com
Phone: (315) 544-0601